🔐 Data protection · Explained simply

Jiliive Privacy Policy — Your data is safe with us

Every piece of information you share with Jiliive is fully confidential and secure. Here you will find a clear explanation of what data we collect, why we collect it, and how we store it.

Last updated: January 1, 2026
This privacy policy describes how your information is handled when you use the Jiliive platform. By using the platform, you agree to this policy.
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Jiliive takes your privacy seriously. From the moment you register on our platform to every game you play, we handle your information with care and protect it with strict security measures.

This privacy policy explains: what information we collect, why we collect it, how we use it, and what rights you have over your data. We've kept the language simple and straightforward throughout.

🛡️ Bottom line: Jiliive never sells or rents your personal information to third parties for advertising purposes.

📋1. What Data We Collect

Jiliive collects two types of information from you — what you provide directly, and what is gathered automatically.

Information you provide directly:

  • Full name and date of birth
  • Mobile number and email address (if provided)
  • Residential Address
  • National ID or passport number (during verification)
  • Mobile banking number (for payment purposes)
  • Messages and complaints sent to support

Automatically collected information:

  • Device type, operating system, and browser
  • IP address and approximate location
  • Time spent on site and pages visited
  • Gaming History & Transaction Records
  • Cookies & Session Data
Data TypeWhy We Collect ItMandatory?
Name & date of birthIdentity VerificationYes
Mobile NumberAccount Registration & OTPYes
NID / PassportKYC VerificationFor Withdrawals
Payment informationDeposits & WithdrawalsYes
Device DataSecurity & Fraud PreventionAutomatic

🔍2. How We Collect Your Information

Jiliive collects information in several ways. In the interest of transparency, here is an explanation of each method:

  • Registration Form: The information you provide during account registration is stored directly.
  • Payment Processing: Payment-related information is collected during deposits or withdrawals.
  • KYC verification: Any photos or documents uploaded for identity verification are stored securely on our protected servers.
  • Cookies & Tracking: Cookies are used to improve your browsing experience (see Section 6 for details).
  • Support contact: Messages sent via live chat or email are recorded to maintain service quality.
  • Third parties: Transaction details may be received from payment gateways or game providers.

ℹ️ Jiliive will never ask for your password or OTP via phone call or unsolicited message. If you receive such a request, treat it as a scam.

⚙️3. How Your Information Is Used

Jiliive uses your information only for specific, necessary purposes. It is never used for anything unrelated or beyond what is required.

  • Account management: To create, verify, and maintain your account.
  • Service delivery: To provide gaming, betting, bonus, and promotional services.
  • Payment Processing: To process deposits and send withdrawals.
  • Fraud Prevention: To detect suspicious activity and protect your account.
  • Customer support: To resolve your issues and complaints.
  • Legal Obligations: To comply with applicable laws and regulations.
  • Service Improvement: To analyze and improve the overall user experience.
  • Relevant notifications: To inform you about bonuses, promotions, and important updates.

✅ You can opt out of marketing notifications at any time — just let our support team know.

🤝4. Who We Share Your Data With

Jiliive does not sell your data to third parties. However, limited information may be shared in specific circumstances:

  • Payment Partners: Nagad, Mobile Pay, Rocket — only the information required to complete a transaction.
  • Game Provider: Gaming data is shared with game software providers.
  • Technology Infrastructure: Server hosting and cloud service providers.
  • Legal Authorities: Upon a valid court order or lawful request from a law enforcement authority.
  • Fraud prevention agencies: When required for investigating fraudulent activity.

Strict confidentiality agreements are in place with all third parties. They are not permitted to share your data with anyone else.

🔒5. Data Storage & Security Measures

Jiliive uses industry-leading technology to keep your data secure:

  • 256-bit SSL Encryption: All data transmissions are encrypted.
  • Firewall Protection: Unauthorized access is prevented.
  • Regular Security Audits: Regular penetration testing is conducted by independent third parties.
  • Restricted access: Only authorized personnel can access data on a need-to-know basis.
  • Data Backup: Regular backups are stored in a secure location.

How Long We Keep Your Data:

  • For as long as your account is active, and for 5 years after it is closed.
  • Financial transaction records are retained for up to 7 years as required by law.
  • KYC documents are deleted after 5 years.
  • Cookie data is cleared when you close your browser or when it reaches its expiry date.

⚠️ Your role in data security matters too: use a strong password, never share it with anyone, and avoid logging in on public Wi-Fi.

🍪6. Cookie Policy

Jiliive uses cookies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.

Cookies We Use:

  • Essential Cookies: To maintain login sessions and ensure platform security. These cannot be disabled.
  • Functional Cookies: To remember your preferences, such as language and settings.
  • Analytics cookies: To understand which parts of the site are used most. No personal data is included.
  • Performance cookies: To monitor site speed and performance.

You can disable cookies through your browser settings, but doing so may affect certain features. Disabling essential cookies will prevent you from staying logged in.

⚖️7. Your Rights

Every registered Jiliive user has the following rights over their personal data:

  • Right to Know: You can request to know what information we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate information we hold.
  • Right to erasure: Under certain circumstances, you may request that your data be deleted.
  • Right to Restrict Processing: You may object to certain uses of your data.
  • Right to Data Portability: You can request a copy of your data.
  • Right to Opt Out of Marketing: You can opt out of marketing messages at any time.

To exercise any of these rights, email us at support@jiliive.click. We will respond within 30 days.

👶8. Policy on Minors & Child Protection

Jiliive strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any personal information from minors.

  • Age is verified at the time of registration.
  • If there is any suspicion, identity verification may be requested.
  • If a user is identified as a minor, their account will be closed immediately.
  • Any data found to belong to a minor will be deleted.

👨‍👩‍👧 Parents: If your child has created an account without your permission, please contact us immediately at support@jiliive.click.

🔄9. Changes to the Privacy Policy

Jiliive may update this Privacy Policy as needed. When changes are made:

  • You will be notified on your registered mobile number before any major changes take effect.
  • The "Last Updated" date at the top of this page will be revised accordingly.
  • Continued use of the platform after any changes constitutes acceptance of the updated policy.
  • You may close your account after any changes if you do not wish to continue.

We recommend checking this page from time to time. We will notify you in advance of any significant changes.

📞10. Contact Us

For any questions, concerns, or complaints regarding our Privacy Policy, please get in touch with us:

  • Email: support@jiliive.click
  • Live Chat: Click the chat icon at the bottom right of the website
  • Time: 7 days a week, 24 hours a day

For privacy-related requests, please write "Privacy Request" in the subject line of your email. We will do our best to respond within 7 business days.

📌 Note: We are unable to process data-related requests without identity verification.

Your Rights Over Your Data

Jiliive Respects Your Right to Privacy

1
Right to Access

Find Out What Data We Hold

2
Correction

Correct inaccurate information

3
Deletion

Request Data Deletion

4
Restrictions

Restrict Use

5
Portability

Request a Copy of Your Data

6
Decline

Opt Out of Marketing

Why Jiliive is a safe place for your data

The security measures we have in place to keep you protected

🔐
256-bit SSL Encryption

Every transaction and data transfer is protected with bank-grade encryption. No one outside can access it.

🚫
Your Data Is Never Sold

Jiliive never sells your personal information to third parties. Your data is used solely to provide our services.

🕵️
Regular Security Audits

An independent team of third-party experts regularly audits our systems to identify vulnerabilities — keeping our security always up to date.

👁️
Restricted Access

Access to your data is strictly limited to designated personnel. Every access is logged and regularly reviewed.

⏱️
Scheduled data deletion

No data is kept longer than necessary. Once the retention period expires, it is automatically deleted.

📱
Two-Factor Authentication

OTP-based login ensures that only you can access your account — even if someone else knows your password, they cannot get in.

Privacy FAQ

What Users Ask Most

Yes, completely. All uploaded documents are stored on encrypted servers, accessible only to the verification team, and locked once verification is complete. KYC documents are automatically deleted 5 years after the process is finalized.

Your mobile number is used solely to send OTPs, deliver important notifications, and secure your account. It is never used for advertising or spam, and is never shared with third parties.

Even after account closure, certain data must be retained for a defined period (5–7 years) due to legal obligations — particularly financial transaction records. However, marketing data and cookie data are deleted immediately.

Email us at support@jiliive.click with "Data Export Request" in the subject line. Once your identity is verified, we'll send you a copy of your data within 30 days. This service is completely free of charge.

Your approximate location is derived from your IP address, but only for fraud prevention and security purposes. Precise GPS location is not tracked, and your location is never shared with third parties.
🔐

Your data is safe — join us today

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